The first 15 minutes of a plumbing emergency decide the repair bill
A 1/2-inch supply line at 60 psi pushes roughly 6 gallons of water per minute into your home. In the first quarter hour, that's 90 gallons — enough to saturate hardwood floors, drop ceilings into the room below, and start a mold clock that insurance underwriters watch closely. Our 24/7 dispatch is built around that window. When you call, a live dispatcher (never an answering service or a voicemail tree) confirms your address, asks where the water is coming from, walks you to your main shutoff if you can't find it, and routes the nearest master plumber with the truck stock for your fixture brand. Target on-site time in University Park, Highland Park, and central Dallas is under 60 minutes; outlying Plano, Allen, Richardson, and Rockwall typically 75–90 minutes with a live ETA you can track.